INTRODUCTION

Welcome to the Craft Buddy privacy notice.

Craft Buddy strive to give all our customers the very best level of service. We respect your privacy and are committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) or when you visit any of our booths at an exhibition, and tell you about your privacy rights and how the law protects you.

It is sometimes necessary for us to use your personal data. This webpage will explain what data we store, how we store it and how it might be used.

Our promise to you:

  • We will never share or sell your data. 
    Any data we receive will be held in the strictest confidence.
  • We will always keep your data safe.
    All personal information is stored securely using dedicated systems
  • You’re in control. If you want to stop receiving marketing material from us we will stop sending it immediately.

    WHAT WE STORE, AND WHY WE NEED IT

    What We Store Why We Need It How We Store It 
    Name & Address We will use this to deliver your order  Address information is stored remotely by a secure dedicated service provider
    Email Address We use this to keep you updated about your order status. If you join our mailing list, we will also use your email address to inform you of our latest promotions and products   Email address information is stored remotely by a secure dedicated service provider
    Phone Number We will only use your phone number if we need to contact you with a query regarding an order. If you have selected to join our SMS mailing list, we may send you notifications. These can be stopped at any time. We will never use your number to cold call.  Phone numbers are stored remotely by a secure dedicated service provider
    Marketing Preferences We use this to ensure that we only contact you with marketing material if you have given us consent  Marketing preferences along with our other personal data are stored remotely by a secure dedicated service provider
    Payment Details Pay for order 

    All payment information is handled by two

    professional payment portals, PayPal and Shopify. Craft Buddy Ltd never store any card information. 

     

    Marketing communications

    We know, that as a Craft Buddy Ltd Customer, you love to be the first to hear about our new promotions and products.  We will only contact you when you have asked to join our mailing list. This may have been when making a purchase or via one of our competition/webpage pages. If you feel that our email newsletter is not relevant, you can unsubscribe at any time using the unsubscribe link featured on every email.

    Reviews

    Around one week after you place an order, we will send an automated email via our feedback and review partner, TrustPilot, asking you to submit a review. As the review could be made public, we ask that you do not include any private information, such as email address or phone numbers. If you would like to remove a review, please contact our customer services team at customer.service@craftbuddyltd.co.uk.

    Any information used/stored as part of the review process is handled by TrustPilot, our feedback and review partner. Craft Buddy Ltd Ltd do not handle this data.

    Printed Customer data

    There are occasions where we may need to print or record your personal data as part of the order process. If this is the case, any hard copies are professionally destroyed by an independent ‘confidential shredding’ certified company.

    Cookies and tracking

    We are constantly looking to give you the best shopping experience possible. One way in which we do this is to use tracking cookies. We use this data to help give you a more personal shopping experience.

    Other websites

    Our website may contain links to other websites that are outside our control and are not covered by this Privacy Policy.  If you access other sites using the links provided, the operators of these sites may collect information from you that will be used by them in accordance with their privacy policy, which may differ from ours.

    Assess to your customer data

    As a customer, you have the right to view, amend or delete any of your personal information that we have on record. For more information please contact us at customer.service@craftbuddyltd.co.uk or by telephone on 0203 417 6565

    Amendments

    Please note that this privacy policy is subject to change from time to time. This policy was last reviewed in May 2018.

    Complaints

    You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance on customer.service@craftbuddyltd.co.uk, and we will do our best to resolve your issue.